When our customers get in the way of us doing our work.
When we call a prospect stupid for
not choosing us,
When we resort to blunt promotional tactics to get attention we could have earned with a more graceful approach......
These are the symptoms that we've forgotten how to be empathetic.
You don't just have to know your stuff and your way around the warehouse to be a great brand manager.
Nor do you need to be heartlessly efficient and cold in your dealings with your customers.
What is required, though, is a persistent effort to understand how other people see the world, and to care about it.
This is only the beginning. Get to know clarity. Email me, Mike Kennedy...
When we resort to blunt promotional tactics to get attention we could have earned with a more graceful approach......
These are the symptoms that we've forgotten how to be empathetic.
You don't just have to know your stuff and your way around the warehouse to be a great brand manager.
Nor do you need to be heartlessly efficient and cold in your dealings with your customers.
What is required, though, is a persistent effort to understand how other people see the world, and to care about it.
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